Mission Statement and Organisational Objectives
To provide quality, up to the minute, training by using modern methods and competent Trainers with Industry experience to meet the needs of our clients in construction and allied industries.
Access and Equity policy
“Achieve Best Practice” ensures persons seeking enrolment in our accredited programs are treated equitably. Candidates are selected on the basis of their skills, aptitude and relevant qualifications including life experience. In order that people derive maximum benefit from accredited programs, they are also selected on the basis of their ability to fulfil the program entry requirements. This may include assessment for the purpose of identifying language, literacy and numeracy difficulties. “Achieve Best Practice” provides language, literacy and numeracy assistance when required.
“Achieve Best Practice” and its staff promote a learning environment that is free from discrimination and harassment including unsolicited approaches, comments or physical contact of a sexual nature, victimisation, bullying and racial vilification.
“Achieve Best Practice” and its staff are committed to supporting full access to the organisation’s range of services and employment opportunities by people from disadvantaged groups. This includes those disadvantaged socially, geographically, educationally, physically and intellectually, racially or by gender.
Accredited program application
All applicants are provided with the following information prior to enrolment to enable them to make an informed choice:
- accredited program information including content and vocational outcomes
- accredited program timetable including orientation session
- fees and charges
- entry requirements
- application form
- Refer to website for Code of Practice and onsite handbook
Entry requirements if applicable will be advised to clients.
Applications are processed in order of receipt by “Achieve Best Practice”. Applicants will be contacted for an interview appointment. The interview will assess applicant’s ability to fulfil the entry requirements. Appointments will only be required for Courses that extend for two weeks or more (e.g. traineeships).
Upon acceptance of their application, applicants receive a confirmation letter detailing fees due, pre-reading material and details of accredited program textbooks. Accredited program textbooks must be purchased prior to the commencement of the program. Courses with duration of two weeks or less, students will be referred to our website for details.
A client orientation session will be held prior as part of any training session:
- introductions to trainers, staff and other clients
- facilities equipment and resources
- accredited program timetable
- flexible learning and assessment strategies
- organisational policies and procedures (e.g. WH&S, Complaints and Appeals, RPL, etc.)
- client support and welfare services
- question and answer session
To secure their place, successful applicants must pay a deposit (not exceeding $1,000 per student) 14 days prior to the commencement of the course. Balance of fees to total maximum of $2,500 per student, payable 7 days prior to course. Those persons with an approved credit facility must issue a purchase order at the time of booking. Payment must be received in accordance with the credit agreement or future services may be suspended. Non-payment or late payment is sufficient grounds to withhold “Certificates of Attainment” until payment is received.
Payment by instalment is at the discretion of Chief Executive Officer.
Fees paid in advance (more than 7 days) are held in an account to cover expenses for each training program.
A fee refund is given if the client cancels 14 days before commencement of the course, another person may attend in their place, or a credit to another course will be granted.
In the unlikely event of course cancellation by Achieve Best Practice, full fee will be refunded or credits transferred to another course.
After commencement of the course, fees are non-refundable except at the discretion of the Chief Executive Officer. A Doctors certificate is mandatory to evidence ill health as an excuse for non-attendance.
- If a client has viewed product but not downloaded, subscription may be cancelled within 7days and receive full refund
- Once any product is downloaded a minimum 12 month contract is entered into
- Once training has commenced a refund is not available.
Deferment of Accredited program and Fee Credit
Clients may receive a pro-rata credit, if they cannot continue the accredited program for unavoidable reasons. The credit can be used to pay for a future accredited program of their choice. Medical evidence of ill health will be required.
Any credit of fees held is for the use of that client only and is non-transferable to other persons. Any credit of fees being held for the use of a client is non-refundable.
All cancellations / transfers are subject to a 25% administration fee (of the full course fee). Regardless of when cancellation is made.
Client guidance services
“Achieve Best Practice” aims to provide useful and comprehensive information and support to clients to assist them during their training program.
A Client Support Officer is available for addressing guidance issues.
A Client Handbook is provided to all clients on acceptance to a training program subject to course duration. The Handbook details information on the local area, accommodation, public transport, local services, medical services, alternate therapists, educational counselling, literacy and numeracy assistance, and welfare assistance. This Handbook is regularly updated.
Clients experiencing learning or other difficulties will be directed to appropriate sources of help and support. Provision is made for language, literacy andnumeracy assessment where appropriate.
Complaints – Appeals procedure
“Achieve Best Practice” is committed to the early resolution of complaints. Persons wishing to complain may do so through the process outlined in the Complaints and Appeals Procedure which incorporates the following general process:
- lodge a complaint/appeal in writing with the office
- complete and return form as soon as possible to the office
- the grievance will be promptly considered by the Chief Executive Officer
- the Chief Executive Officer will consult with other persons involved in the grievance
- the Chief Executive Officer will mediate to resolve the situation
- if the grievance remains unresolved an independent mediator will be engaged
- appropriate action will be taken by the Chief Executive Officer if a complaint is substantiated
Health and Safety
“Achieve Best Practice” considers the health, safety and welfare of its staff and clients to be of the utmost importance. “Achieve Best Practice” takes all “reasonably practicable” steps to provide and maintain a safe and healthy environment.
“Achieve Best Practice” ensures all staff and clients are aware of their responsibility regarding health and safety issues through provision of safety information and education and the delivery and assessment of accredited programs incorporates relevant health and safety requirements as they apply to work practices.
Smoking is prohibited in “Achieve Best Practice” buildings and training areas. Alcohol and/or illegal drugs/substances are prohibited at “Achieve Best Practice” premises and associated training areas.
“Achieve Best Practice” collects certain personal information from staff and students to facilitate effective and efficient service provision. “Achieve Best Practice” ensures the privacy of individuals in the following ways:
- only collects information with the knowledge and consent of individuals
- only uses personal information for the purpose for which it was collected
- does not resell, distribute or share personal information to a third party without prior consent of the individual
- ensures personal information will not be disclosed to other state institutions or authorities except if required by law or other regulation
- ensures demographic and other statistical information is not linked to any personal information that can disclose the identity of an individual
Clients are expected to display a high level of personal responsibility for their learning process and for their interaction with other clients and staff members.
Anyone displaying inappropriate or dangerous behaviour, (e.g. disruptive class behaviour, refusal to follow WH&S procedures, irregular attendance) will be required to attend a disciplinary meeting to discuss the necessary changes they need to make. The meeting participants will negotiate an agreed plan of action and time scale for reviewing the necessary behaviour changes. If the agreed changes are not implemented, the client may be dismissed from the accredited program.
Our accredited programs will challenge students’ resolve and endurance. They are fundamentally work-based programs requiring a steadfast commitment. Regular and punctual attendance at classes is required for successful completion of accredited programs.
Clients who do not display regular attendance at their training program may be required to attend a disciplinary meeting. If a client’s attendance in any program modules falls below 90% they may be ineligible for a pass in that subject.
In the event of extended absence due to ill health or personal reasons, clients will need to discuss their position with the Chief Executive Officer.
Recognition of Prior Learning (RPL)
Recognition of Prior Learning is the determination of advanced standing that a client has through their previous formal or informal training, work experience and/or life experience. “Achieve Best Practice” recognises the ASQA Qualifications and Statements of Attainment issued by other Registered Training Organisations in accordance with its recognition of ASQA obligations.
RPL is offered to all clients on enrolment and are provided with an RPL information sheet. Clients may apply for an RPL assessment related to competencies/modules included in the accredited program. An RPL application form is available from the office.
Clients are required to provide sufficient evidence of competence to sustain a successful RPL. The evidence required is established through the RPL process
The RPL process is structured to minimise time and cost to applicants. It provides guidance in enabling applicants to gather sufficient evidence to support their claim for recognition of current competencies held, regardless of how, when or where the prior learning occurred.
An unsuccessful application for RPL does not attract a fee refund or credit.
Cancellation of application: The RPL process takes a lot of time and consideration by the Assessor. If a student wishes to discontinue their application charges against the amount paid will be charged to cover the Assessor’s time and administrative costs.
A refund is only offered within 30 days of registration.
Training delivery procedures
The accredited programs at “Achieve Best Practice” are delivered in a manner that provides individual clients with the best opportunity to succeed in achieving their goals.
A variety of theoretical, practical and interactive learning strategies are employed. Strategies include:
- trainer presentation and demonstration
- clinical and workshop practice
- question and answer sessions
- case studies
- role play
- structured exercises
dependent on the course undertaken.
Accredited program modules are delivered through group classes and include one-to-one guidance and coaching for clients.
All accredited program trainers and assessors have industry experience and training experience in their area of expertise and are formally qualified to deliver accredited training and assessment in line with Training Package or accredited course guidelines.
Plagiarism, Cheating and Own Work
Academic integrity is paramount and “Achieve Best Practice” has a formulated approach to addressing such integrity including plagiarism and cheating and the management of any alleged cases (intent, frequency and severity form part of the determination process). Reasonable expectation is addressed in that students are required to sign a declaration that the work submitted is their own work and whilst this declaration is accepted in good faith processes are in place to address any deviation.
The process in general includes:
- students are informed about plagiarism policy during pre-enrolment/pre-training
- students are required to sign an ‘own work’ declaration
- any suspected case of plagiarism/cheating to be investigated by trainer/assessment staff
- a suspected student will be given every opportunity to provide evidence of authorship
- if plagiarism/cheating is shown to have occurred the CEO will determine the penalty and the student will be informed in writing
- the student will have the right to appeal under the Complaints and Appeals Procedure
- details of any case of plagiarism/cheating will be recorded in the students file
Accredited program assessment procedures
Assessment is carried out in accordance with the National Assessment Principles.
Assessment for all program competencies is compulsory. Assessment processes cover the broad range of skills and knowledge needed to demonstrate competency in the relevant field of study. Assessment integrates knowledge and skills with their practical application.
The trainer/assessor will provide clients with written descriptions of accredited program content, learning outcomes and assessment criteria for each competency/module. This will also include information of methods of assessment, assessment tasks, and due dates for completion of assessment tasks.
All assessment tasks should be completed on or before the due date. Extensions need to be negotiated with the assessor and must be for a good reason. Assignments should have a cover sheet clearly setting out the client’s name and assignment details.
The accredited program allows for only “Competent” or “Not yet competent” on completion of each competency/module. Grades may be given on assignments as an indication of the client’s performance at the assessor’s discretion.
Each trainee has the right to appeal the outcome of any assessment. Any appeal must be notified to the training organization within 30 days from issue of course outcome.
Workplace assessment procedures
Workplace assessments are conducted in accordance with the model assessment procedure.
Workplace assessments will be conducted according to training/assessment plans as agreed between the trainer/assessor and all stakeholders.
Assessors will allow clients to undertake a self-assessment process prior to formal assessment events where appropriate. Assessors will negotiate and inform clients on all aspects of workplace assessments prior to formal assessment. This will include assessment methods, assessment tools and reasonable adjustments to the assessment process where appropriate.
Assessment events, resources, times, etc. will be discussed with employers, supervisors, mentors, coaches, where appropriate. Confidentiality will be maintained at all times.
Appeals against assessment decisions
Persons wishing to complain may do so through the process outlined in the Complaints and Appeals Procedure which incorporates the following general process:
Clients wishing to appeal against accredited program or competency/module assessment decisions may make a formal request for re-assessment of their work through the process outlined in the Complaints and Appeals Procedure which incorporates the following general process:
- obtain a Request for re-assessment form from the office
- complete and return form as soon as possible to the office with relevant assessment documents
- the original assessor will be requested to report on the their assessment process
- all original assessment documents will be submitted for re-assessment to a second qualified assessor together with original assessor’s report
- where practical demonstrations form part of the assessment, arrangements will be made for re-assessment by a second qualified assessor
- the client will be notified in writing with details of the re-assessment result
- any further re-appeals will be dealt with in a Complaints and Appeals process
- Any costs associated with reassessment will be paid by the client if their reassessment is unsuccessful
Completion of all modules of the accredited program is the only exit point for those who wish to receive a full qualification. A Statement of Attainment is available for completed competencies if a client leaves prior to the end of an accredited program.
There is no automatic re-entry into a future accredited program if clients fail to complete all competency/modules of the program in which they were originally enrolled.
Issuance of qualifications
Qualifications issued by “Achieve Best Practice” meet the Australian Qualifications Framework standards.
A single qualification will be issued to clients upon successful completion of the accredited program. A Statement of Attainment will be issued for partial completion of the program.
Clients issued with a qualification will also receive documentation that identifies the units of competency that have been achieved.
“Achieve Best Practice” maintains records relating to the issuance of qualifications.
“Achieve Best Practice” is an Australian company with ABN: 80 122 571 797